FAQs

 

What types of anime figures do you offer?

Rank Shop specializes in high-quality anime figures, featuring a diverse selection that includes popular characters such as Kitagawa Marin and Elaina. Our collection is designed to cater to both collectors and fans, ensuring a variety of options for every preference.

Are your figures made from environmentally friendly materials?

Yes, we prioritize sustainability in our production process. Our anime figures are crafted using environmentally friendly materials, which not only contribute to a healthier planet but also ensure the safety and quality of our products.

What is your return policy?

We have a 30-day return policy. Customers can request a return within 30 days of receiving their item, provided it is in the same condition as received, unworn or unused, with tags, and in its original packaging. A receipt or proof of purchase is also required.

How can I initiate a return or exchange?

To initiate a return, please contact us at rankshop@myyahoo.com. If your return is accepted, we will provide you with a return shipping label and instructions on how to send your package. For exchanges, we recommend returning the item you have and making a separate purchase for the new item.

What should I do if my item arrives damaged or defective?

We advise inspecting your order upon reception. If the item is defective, damaged, or incorrect, please contact us immediately at rankshop@myyahoo.com so we can evaluate the issue and resolve it promptly.

Do you accept returns for sale items or gift cards?

No, we do not accept returns on sale items or gift cards. If you have questions about specific items, please reach out to us for clarification.

How long does it take to process a refund?

Once we receive and inspect your return, we will notify you of the approval status. If approved, the refund will be processed to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card company to post the refund.